HOW TO PLACE AN ORDER AT Hopota
Ordering at Hopota is a breeze. Simply select your desired items, enter your shipping address, and payment information to place your order. If you need assistance, feel free to call us at +1 650 419 2674 Monday to Saturday.
HOW WILL MY ORDER BE DELIVERED? Your order will be delivered right to your doorstep through reputable courier companies.
HOW WILL I KNOW IF MY ORDER IS SUCCESSFUL? Upon a successful order placement, you’ll receive a confirmation call, email, and text message from Hopota. This email will contain all the relevant details of your order. You can also check the order details at My Account -> My Orders if you placed the order online.
DO YOU ACCEPT ORDERS OVER THE PHONE? Certainly! We do accept orders over the phone, and the payment mode for these orders is Cash on Delivery.
HAVING TROUBLE ORDERING WITH YOUR CREDIT CARD? If your credit card isn’t cooperating, no worries! We can assist you with placing your order over the phone. Call us at +1 650 419 2674.
UNSUCCESSFUL PAYMENT – WHAT HAPPENS TO THE DEDUCTED MONEY? If your debit/credit card payment fails, check your account to ensure if it has been debited. Usually, banks roll back the amount within 7 business days. The timelines may vary, so kindly check with your bank for details.
Expected timelines for refund:
- Net Banking: 2-4 business days
- Debit Card: 5-7 business days
- Credit Card: 7-21 business days
CHECKING ORDER STATUS We keep you in the loop! Your order status is regularly updated via emails and SMS. Track your order from placement to dispatch and delivery.
CANCELLATION OF ORDERS Wish to cancel your order? Contact our Customer Service Team through the Contact Us Form or call us at +1 650 419 2674 with your order number. We can cancel and refund your amount if the order has not been dispatched.
CONFIRMATION CALL FOR ORDERS The confirmation call is to ensure order accuracy and confirm any changes.
PLACING BULK ORDERS For bulk orders, drop an email to [email protected] with your requirements, and our team will assist you.
GIFT ORDERS – INVOICE AND PRICE TAGS Yes, the invoice is sent with the product due to prevailing regulations. Price tags remain intact for potential returns.
PRODUCT TRIAL AND RETURNS Feel free to try your items, but ensure they remain in a resalable condition with original tags, unwashed, undamaged, and in the original packing. Check our Return Policies for more details.
EXCHANGES Ordered the wrong size? No problem! We offer exchanges. Read up on our Exchange Policy for details.
ADDING ITEMS AFTER ORDER PLACEMENT Unfortunately, no. However, you can place another order with the additional items you desire.